CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud.
Market Analysis and Insights: Global Cloud CRM Market
The global Cloud CRM market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
In Chinese market, Cloud CRM key players include Yidong Fenxian, Liudu Renhe, Renke Hudong, Salesforce, Kingdee, etc. The top five manufacturers hold a share about 70%. Eastern China is the largest sale market, with a share over 40%, followed by South China, and North China, total have a share over 40 percent. In terms of product, Retail and Distribution Cloud CRM is the largest segment, with a share about 70%. And in terms of application, the largest application is Small and Medium-Sized Enterprises, followed by Large Enterprises.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Cloud CRM market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Cloud CRM market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Cloud CRM market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Cloud CRM market.
Global Cloud CRM Scope and Market Size
Cloud CRM market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Cloud CRM market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
Project Cloud CRM
Retail and Distribution Cloud CRM
Segment by Application
Small and Medium-Sized Enterprises
Large Enterprises
By Company
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA